Frequently asked questions (FAQ's)
Q: How many layers are they?
Q: Do they have nose wires?
A: Nope! We wanted to produce a product that is completely eco-friendly and washable so our masks are made from fabric only!
Q: Will my glasses fog up?
A: Fogging is something we have found many people experience when wearing all sorts of different face coverings - not just ours! Many of our lovely customers have however have said that ours fog much less than other brands on the market!
One way to minimise fogging glasses is to place your glasses over the top of the fabric :)
Q: Do you ship globally?
Q: Where are they made?
A: Our masks are manufactured in Seoul, South Korea using the latest technology to obtain a seamless, 3D fit. They are all designed and shipped directly from Melbourne and we are 100% Aussie owned :)
Q: Will it fit someone younger than 5 years of age?
Q: What size am I?
Q: I‘m an adult, but I’m measuring between a size S-M. Which size should I go with?
A: We recommend adults with smaller sized faces go a size M as there is a little more coverage in the width.
Q: Are all designs in all sizes?
Q: Can I wash in the washing machine?
Q: What is the lifespan of your masks?
A: Our products are washable and reusable, but like anything, they do have a lifespan! It will depend on how gentle you are and how often you wear and wash BUT to be safe, we like to say around 30-50 washes :)
Q: My order hasn’t arrived yet! What do I do?
A: Depending on which carrier we use for your unique order, you can track your order via the Sendle or Australia Post website, using your tracking code!
If your order says “Delivered” but you haven’t got it, make sure to check in any unusual places it may have been left and ask others in your household in case they collected on your behalf.
Q: Do you charge GST?
A: If you’re purchasing within Australia, yes, and if you’re outside Australia no! Your total shopping bag amount will be displayed upon check out, depending on where in the world you live.