Shipping & Returns

Depending on your unique order, we use both Australia PostSendle - Australian-based companies that provide courier services locally and internationally.

All our orders are sent using 100% biodegradable, compostable satchels 🌱

Our “green” satchels are:

  • Waterproof
  • A little stretchy
  • Tough and durable
  • Tear resistant
  • Edible (for worms, not humans!)

Covid-19 Update

Due to COVID-19 we might experience processing or delivery delays. We will do our best to keep you in the loop and to ensure your order gets to you as quickly and safely as possible.

Tracking your order

In your order confirmation email you will receive a link to track your order. If you created an account with us you can also view order tracking by logging in here.

If you don't have an account, no probs, you can track your order over at Sendle over here. Just pop in the tracking number from your order or shipping confirmation email. (It should look something like this: S7F26K. Hey Presto! you're tracking!

 

Estimated Shipping rates

Within Australia

 Order size Australia Wide Express
3 items or less
$10 flat rate $15
4 items or more FREE $15

 

International Shipping

 Order Size Zone 1 Zone 2 Zone 3
3 items or less
$15 $18 $18
4 items or more
FREE FREE FREE

 

 

Zone 1

 New Zealand
~10 working days

 

Zone 2

North America, Western Europe, Asia and the Pacific

21-28 working days

 

American Samoa
Austria
Bangladesh
Belgium
Bhutan
Brunei
Darussalam
Cambodia
Canada
China, People’s Republic of
Cocos (Keeling) Islands
Cook Islands
Denmark
Fiji
Finland
France
French Polynesia
Germany
Greece
Guam
Guernsey
Hong Kong
Iceland
India
Indonesia
Ireland

Isle of Man
Italy
Japan
Jersey
Kazakhstan
Kiribati
Korea, Republic of (South K.) Lao, People’s Democratic Rep
Luxembourg
Macau
Malaysia
Maldives
Micronesia
Mongolia
Myanmar
Nauru, Republic of Nepal
Netherlands
New Caledonia
Niue
Norfolk Island
Northern Mariana Islands
Norway
Pakistan
Palau, Republic of
Papua New Guinea
Philippines, Republic of the
Portugal
Samoa
Singapore
Solomon Islands
Spain
Sri Lanka
Sweden
Switzerland
Taiwan
Thailand
Timor-Leste (East Timor)
Tonga
Tuvalu
United Kingdom
United States of America
Vanuatu
Vietnam

 

Zone 3

Rest of the world

25-30 working days

 

Afghanistan
Åland Islands Albania
Algeria
Andorra
Angola
Anguilla
Antarctica
Antigua and Barbuda
Argentina
Armenia
Aruba
Azerbaijan
Bahamas
Bahrain
Barbados
Belarus
Belize
Benin
Bermuda
Bolivia
Bonaire, Sint Eustatius and Saba
Bosnia and Herzegovina Botswana
Bouvet Island Brazil
British Indian Ocean Territory Bulgaria
Burkina
Faso
Burundi
Cameroon
Cape Verde
Cayman Islands Central African Republic
Chad
Chile
Christmas Island
Colombia
Comoros, Dem. Rep. of
Congo, Democratic Republic of
Congo, Rep of the
Costa Rica
Cote d’ Ivoire (Ivory Coast)
Croatia

Curaçao
Cyprus
Czech Republic
Djibouti
Dominica Dominican Republic
Ecuador
Egypt
El Salvador
Eritrea
Estonia
Ethiopia
Falkland Islands
Faroe Islands
French Guiana
French Southern Territories
Gabon
Gambia
Georgia
Ghana
Gibraltar
Greenland
Grenada
Guadeloupe
Guinea, Republic of
Guinea, Republic of Equatorial
Guinea-Bissau
Guyana
Haiti
Heard Island and McDonald Islands Honduras
Hungary
Iraq
Israel
Jamaica
Jordan
Kenya
Kosovo
Kuwait
Kyrgyzstan
Latvia
Lebanon
Lesotho
Liberia

Libya
Liechtenstein Lithuania
Macedonia, Republic of Madagascar
Malawi
Mali
Malta
Marshall Islands
Martinique
Mauritania
Mauritius
Mayotte
Mexico
Moldova, Republic of
Monaco
Montenegro
Montserrat
Morocco
Mozambique
Namibia
Nicaragua
Niger
Nigeria
Oman
Palestine, State of Panama, Republic of Paraguay
Peru
Pitcairn
Poland
Puerto
Rico
Qatar
Réunion
Romania
Russian
Federation
Rwanda
Saint Barthélemy
Saint Helena, Ascension and Tristan da Cunha
Saint Kitts and Nevis
Saint Lucia
Saint Martin (French part)
Saint Pierre and Miquelon
Saint Vincent and the Grenadines

San Marino
São Tomé and Principe
Saudi Arabia
Senegal
Serbia, Republic of
Seychelles
Sierra Leone
Sint Maarten (Dutch part)
Slovakia
Slovenia
Somalia
South Africa, Republic of
South Georgia and the South Sandwich Islands
Sudan, South Suriname
Svalbard and Jan Mayen
Swaziland
Tajikistan
Tanzania
Togo
Tokelau
Trinidad and Tobago Tunisia
Turkey
Turkmenistan
Turks and Caicos Islands
Uganda
Ukraine
United Arab Emirates
United States Minor Outlying Islands
Uruguay
Uzbekistan
Vatican City State (Holy See)
Venezuela
Virgin Islands (British)
Virgin Islands (U.S)
Wallis and Futuna
Western Sahara
Yemen
Zambia Zimbabwe

 

Returns

For health & safety reasons we are unable to refund this product unless the product is deemed faulty. Please email us with a photograph of the fault before returning the product. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and sealed in its original packaging. You’ll also need the receipt or proof of purchase. 



To start a return, you can contact us at support@themasqueco.co. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.


You can always contact us for any return question at support@themasqueco.co.

 

Please note: Although our products are made from a 4 way stretch fabric, they are not to be pulled or tugged at vertically along the midline where the fabric is seamlessly fused together. This is structurally the most delicate point and is mistreated in this way (including not gently washing as per the care instructions) there is a heightened risk of cracking or tearing. This will not be deemed a product fault, but simply misuse.