Shipping & Returns
Depending on your unique order, we use both Australia Post & Sendle - Australian-based companies that provide courier services locally and internationally.
All our orders are sent using 100% biodegradable, compostable satchels 🌱
Our “green” satchels are:
- Waterproof
- A little stretchy
- Tough and durable
- Tear resistant
- Edible (for worms, not humans!)
Covid-19 Update
Due to COVID-19 we might experience processing or delivery delays. We will do our best to keep you in the loop and to ensure your order gets to you as quickly and safely as possible.
Tracking your order
In your order confirmation email you will receive a link to track your order. If you created an account with us you can also view order tracking by logging in here.
If you don't have an account, no probs, you can track your order over at Sendle over here. Just pop in the tracking number from your order or shipping confirmation email. (It should look something like this: S7F26K. Hey Presto! you're tracking!
Estimated Shipping rates
Within Australia
| Order size | Australia Wide | Express | |
| 1 item |
$10 flat rate | $15 | |
| 2 items or more | FREE | $15 | |
International Shipping
| Order Size | Zone 1 | Zone 2 | Zone 3 |
|
1 item
|
$15 | $18 | $18 |
| 2 items or more | FREE | FREE | FREE |
Zone 1
| New Zealand | ~5 working days |
Zone 2
|
North America, Western Europe, Asia and the Pacific |
10 working days
|
|
American Samoa |
Isle of Man Italy Japan Jersey Kazakhstan Kiribati Korea, Republic of (South K.) Lao, People’s Democratic Rep Luxembourg Macau Malaysia Maldives Micronesia Mongolia Myanmar Nauru, Republic of Nepal Netherlands New Caledonia Niue Norfolk Island Northern Mariana Islands Norway Pakistan Palau, Republic of |
Papua New Guinea Philippines, Republic of the Portugal Samoa Singapore Solomon Islands Spain Sri Lanka Sweden Switzerland Taiwan Thailand Timor-Leste (East Timor) Tonga Tuvalu United Kingdom United States of America Vanuatu Vietnam |
Zone 3
|
Rest of the world |
12 working days |
|
Afghanistan Åland Islands Albania Algeria Andorra Angola Anguilla Antarctica Antigua and Barbuda Argentina Armenia Aruba Azerbaijan Bahamas Bahrain Barbados Belarus Belize Benin Bermuda Bolivia Bonaire, Sint Eustatius and Saba Bosnia and Herzegovina Botswana Bouvet Island Brazil British Indian Ocean Territory Bulgaria Burkina Faso Burundi Cameroon Cape Verde Cayman Islands Central African Republic Chad Chile Christmas Island Colombia Comoros, Dem. Rep. of Congo, Democratic Republic of Congo, Rep of the Costa Rica Cote d’ Ivoire (Ivory Coast) Croatia |
Curaçao |
Libya |
San Marino São Tomé and Principe Saudi Arabia Senegal Serbia, Republic of Seychelles Sierra Leone Sint Maarten (Dutch part) Slovakia Slovenia Somalia South Africa, Republic of South Georgia and the South Sandwich Islands Sudan, South Suriname Svalbard and Jan Mayen Swaziland Tajikistan Tanzania Togo Tokelau Trinidad and Tobago Tunisia Turkey Turkmenistan Turks and Caicos Islands Uganda Ukraine United Arab Emirates United States Minor Outlying Islands Uruguay Uzbekistan Vatican City State (Holy See) Venezuela Virgin Islands (British) Virgin Islands (U.S) Wallis and Futuna Western Sahara Yemen Zambia Zimbabwe |
Returns
For health & safety reasons we are unable to refund this product unless the product is deemed faulty. Please email us with a photograph of the fault before returning the product.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and sealed in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at support@themasqueco.co. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at support@themasqueco.co.
Please note: Although our products are made from a 4 way stretch fabric, they are not to be pulled or tugged at vertically along the midline where the fabric is seamlessly fused together. This is structurally the most delicate point and is mistreated in this way (including not gently washing as per the care instructions) there is a heightened risk of cracking or tearing. This will not be deemed a product fault, but simply misuse.